Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.

Five9 partnered with Seismic Learning to fill gaps in access to lessons, content, and performance analytics. They looked for a solution that would bring sales and marketing together and create efficiencies to help scale their business.

The Seismic partnership has helped Five9 sellers perform consistently, stay focused on their engaged opportunities and understand what content and messaging is resonating. “You can definitely see a correlation between the reps who are most successful and the ones that are the top users of Seismic,” shared Friend.

Five9 will continue to grow and scale with Seismic by their side. “One of our criteria was having a great partner that we knew would help us grow and share the best practices. And that has definitely been the case in our experience,” said Friend.