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Transforms Traditional Training into Innovative Learning Journeys
With Jennifer N Sutherland —Global Leader of Culture, Learning & Development
9week
streamlined sales onboarding process
44%
decrease in voluntary employee attrition
16%
increase in positive employee sentiments on learning opportunities
Trustwave is recognized as a global security leader in managed security services (MSS) and managed detection and response (MDR). With more than 2,000 world-class security professionals operating on behalf of clients across 96 countries, Trustwave helps organizations across the globe detect and respond to threats 24x7 in the hybrid multi-cloud world. The elite Trustwave SpiderLabs team provides award-winning threat research and intelligence, which is infused into Trustwave services and products to fortify cyber resilience in the age of advanced threats.
The Challenge
Trustwave faced significant challenges in delivering effective training and development across a diverse and globally distributed team. Before Seismic Learning, Trustwave’s previous Learning Management System (LMS) was cumbersome and not user-friendly for administrative purposes. Seismic’s Learning platform offered a more streamlined and accessible solution, leading Trustwave to migrate ~200 courses to Seismic while utilizing off-the-shelf content from OpenSesame.
“Seismic Learning empowered us to innovate training, automate onboarding, and foster a culture of learning pivotal for our global team’s growth.”
Jennifer N Sutherland
Global Leader of Culture, Learning & Development
The Solution
Trustwave took a dynamic, integrated approach to employee development and organizational growth. First, they revolutionized the sales onboarding process by constructing comprehensive learning journeys beyond mere courses, integrating real-world tasks and activities to sharpen the sales team’s skills and drive revenue. The onboarding experience for new hires ensured a warm welcome and a robust understanding of the company’s ethos and offerings. Seismic’s assignment triggers helped streamline onboarding new hires from across the globe, creating a consistent and automated training workflow.
Trustwave advanced its training by engaging SMEs and introducing “Trustwave Advantage” practice pitches, effectively deepening cybersecurity comprehension across departments. With a remarkable 90% average learning path score and 100% in final pitches, this approach underscored the effectiveness of their innovative training strategy in bolstering industry knowledge.
The Results
Trustwave’s adoption of Seismic Learning has revolutionized their learning and development strategy, aligning it with business goals and fostering a culture of continuous learning and improvement.
