Building a Global Enablement Strategy
Amanda Whiteside, Managing Director, Global Merchant Experience, Enablement & Growth 

3,500

global sellers across multiple regions

45

pages, tailored by role and region in 2 weeks

35

learning lessons created in 2 weeks

Share

Uber is a global technology platform transforming how people and goods move around cities. Connecting millions of consumers with a diverse network of restaurants, retailers, advertisers, and drivers, Uber makes everyday life simpler, safer, and more accessible in more than 70 countries around the world.


The Challenge

Aligning for Rapid Transformation

Uber was undergoing a major commercial transformation, rapidly expanding its business to restaurants, retailers, and advertisers. This shift required aligning 3,500 global sellers around a new, customer-centric operating model—fast. The enablement team, already at capacity, faced evolving requirements and compressed timelines. Before scaling their enablement initiatives, Uber needed rapid alignment at the leadership level, clear strategy communication, and a globally coordinated rollout of structured, measurable, and localized training.

Loading component...

Loading component...

Loading component...