A knowledge manager implements the knowledge management processes in an organisation and ensures it’s as effective and efficient as possible. They also own the ongoing maintenance and best practises of the company’s knowledge management system.

Knowledge management helps new hires and teammates easily find answers to frequently asked questions and important information they may need while on the job. Because they’re empowered to find accurate info on their own, they don’t have to stop to ask other team members questions or waste time searching for answers.