pages, tailored by role and region in 2 weeks
Uber was undergoing a major commercial transformation, rapidly expanding its business to restaurants, retailers, and advertisers. This shift required aligning 3,500 global sellers around a new, customer-centric operating model—fast. The enablement team, already at capacity, faced evolving requirements and compressed timelines. Before scaling their enablement initiatives, Uber needed rapid alignment at the leadership level, clear strategy communication, and a globally coordinated rollout of structured, measurable, and localized training.
“This wasn’t about checking a box. It was about delivering a world-class program at scale and fast.”
Nick Lewis
Global Head of Revenue Enablement, Uber
Seismic’s Strategic Enablement Services team stepped in as true partners, integrating quickly to lead the planning, design, and execution of the two-day offsite. What started as support quickly evolved into full strategic collaboration.
Seismic worked closely with Uber’s leadership to shape the agenda, craft content, and manage constant iterations in response to shifting priorities. The Strategic Enablement Services team took point on logistics, content flow, and speaker coordination, ensuring the entire event stayed tightly aligned to the overarching vision.
Nick Lewis, Global Head of Revenue Enablement, described the collaboration simply: “Seismic just showed up and owned it. There were moments where timelines moved up, asks changed overnight, and it didn’t matter. They flexed, adapted, and delivered every single time.”
Despite scope changes and shifting deadlines, Seismic continued to lead. The team helped finalize presentation materials, supported speaker preparation, and facilitated breakout sessions that pushed critical conversations forward. They didn’t just help manage the event, they made it meaningful.
Seismic’s Strategic Enablement Services team immediately became a force multiplier.
The partnership began with an intensive discovery sprint: more than 40 stakeholder interviews across regions and roles to understand what sellers needed to know, say, and do. From there, Seismic worked with Uber’s Strategy & Operations team to build a structured, role-specific enablement plan and a phased rollout aligned to evolving business priorities.
Nick described the process as transformative. “This wasn’t about checking a box. It was about delivering a world-class program at scale and fast.”
The plan included role-based learning paths, centralized resource hubs, and a unified structure for global delivery through Seismic’s platform. Originally scoped for five Seismic Pages and a 4-week delivery timeline, the program quickly expanded in both scope and urgency. In 2 short weeks, the team pivoted to deliver:
Seismic stepped in wherever needed. When internal enablement resources were stretched thin, the team absorbed content management, translation coordination, and project governance. They also transformed an extensive slide manager deck into an interactive lesson, completing it in record time for an accelerated launch.
“Seismic flexed with us,” said Nick. “Every time something changed, they were already ahead of it.”
“Uber recently underwent a significant commercial transformation, and Seismic’s Strategic Enablement Services were a critical partner in driving that change. They brought deep expertise, supported our internal team seamlessly, and delivered with precision. From standing up our Seismic instance and migrating content to building new curriculums, they ensured our commercial teams had a strong foundation from day one. They also played a key role in orchestrating a leadership event that aligned our teams around a unified vision for commercial excellence. Their impact was immediate and essential—we couldn’t have done it without them.”
Amanda Whiteside
Managing Director, Global Merchant Experience, Enablement & Growth, Uber
Nick Lewis
Global Head of Revenue Enablement, Uber
